Information We Collect
To fulfil your request, you must provide us with certain information, such as your name, email address, postal address. You may also choose to provide us with additional personal information if you contact us directly.
If you send a message using the WhatsApp contact button we will receive your user name and telephone number.
Why We Need Your Information and How We Use It
We will only use these details to process and deliver your order, deal with any queries you have related to that order.
Information Sharing and Disclosure
The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent.
Service providers:- We engage certain trusted third parties to perform functions and provide services to my company, such as architects, engineers, ecologists etc. We will share your personal information with these third parties, but only to the extent necessary to perform these services and never without your prior permission.
Compliance with legal or tax obligations:- We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
We will retain your details for as long as necessary in order to process the transaction and will securely store any data collected during that period.
We retain personal data relating to enquiries (which do not progress) for 3 years. After this time will delete your data from our records.
We retain personal data related to executed contracts 12 years. After this time, we will delete your data from our records.
You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted.
You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data.
If you have any concerns about your personal data, please contact firstname.lastname@example.org